There are two kinds of holds that can prevent the purchase of official transcripts, financial and non-financial holds. Financial holds can only be released by the Bursars Office. Non-financial holds are released by the placing department.
Financial holds– are holds placed by the Bursars Office if monies are owed to UT Dallas, please find additional information on the Bursar’s Student Account Holds page.
Non-financial holds– may be placed by the Office of the Registrar, Dean of Students, or Academic Department.
| Hold Type | Explanation |
| Missing Official Document | This hold indicates that you may be missing an official transcript from a prior institution or residency documentation. Please view your “To Do” list for additional information. |
| Commencement Regalia | This hold indicates that commencement regalia was not returned. |
| ID Management | This hold indicates that the Registrar’s Office has requested identity verification documents for various reasons. |
Contact the department indicated on the hold, which is listed in your Orion UTD Student Center, in the Tasks tile.
When you follow the instructions to place an order for an official transcript in Parchment you will be notified of a hold preventing transcript ordering. Holds are also viewable in Orion:
Please contact OIT Help Desk for assistance.
Your account may already be active. Please use the NetID Self-Service Portal to attempt to reset your password.
Due to data entry changes over the years, try adding a space to the city, ie. Mc Kinney instead of McKinney.
Enter your first year of attendance and your final year of attendance, ie. Attended 2008 to 2012 and 2014 to 2016. Enter 2008 as the First Year Attended and 2016 as the Last Year Attended.
Enter the same year in both the First Year Attended and Last Year Attended fields.
Please complete the Former Student Reactivation form and your UTD Student Center should reactivate within two business days.
The reactivation process can take up to two business days to fully update your information and allow access to transcript ordering. Please be patient, and try back again in 1 business day.
No, the NetID reactivation process does not reactivate your utdallas.edu email address.
Unfortunately, we are unable to change the printing format for your order once it has begun the processing stage. If you need a different format sent, please place a new order.
Please make sure you have the latest version of Adobe Reader and that it is set as your default pdf viewer. If you are on a Mac, you probably have another pdf viewer set as the default. Once you have downloaded the file, right-click (or ctrl-click) and choose the “Open With” option, and select Adobe Reader.
Delayed processing such as ‘Hold for Degree’ and ‘Hold for Grades’ is no longer available for transcript orders. If you need grades or degrees listed on your transcript, please check through Orion Self-service to make sure your grades or degree are posted. Once they are listed in Orion, you may place an order for a transcript.
Electronic orders for PDF are processed by an automated system, generally within 1 hour after you receive your order confirmation email. EDI orders are processed daily Monday through Friday. During high volume periods, it may take longer to process the request.
Official Paper Transcripts will be printed and mailed at least once per week either on Monday or Thursday.