Please contact OIT Help Desk for assistance.
Your account may already be active. Please use the NetID Self-Service Portal to attempt to reset your password.
Due to data entry changes over the years, try adding a + or +1 to the beginning of the phone number, ie. +19728832342 instead of 9728832342. Try adding a space to the city, ie. Mc Kinney instead of McKinney.
Please complete the Former Student Reactivation form and within two business days your Orion Self-Service (Student) should reactivate.
The reactivation process can take up to two business days to fully update your information and allow access to transcript ordering. Please be patient, and try back again in 1 business day.
No, the NetID reactivation process does not reactivate your utdallas.edu email address.
Unfortunately, we are unable to change the printing format for your order once it has begun the processing stage. If you need a different format sent, please place a new order.
Please make sure you have the latest version of Adobe Reader and that it is set as your default pdf viewer. If you are on a Mac, you probably have another pdf viewer set as the default. Once you have downloaded the file, right-click (or ctrl-click) and choose the “Open With” option, and select Adobe Reader.
Delayed processing such as ‘Hold for Degree’ and ‘Hold for Grades’ is no longer available for transcript orders. If you need grades or degrees listed on your transcript, please check through Orion Self-service to make sure your grades or degree are posted. Once they are listed in Orion, you may place an order for a transcript.
Electronic orders for PDF are processed by an automated system, generally within 1 hour after you receive your order confirmation email. EDI orders are processed daily Monday through Friday. Paper orders are generally processed within 3 to 5 business days once the University Registrar’s office receives the request. During high volume periods, it may take longer to process the request.